Module 1: Introduction to BPO & Call Centers
Understand BPO operations, call center structure, and key job responsibilities.
Module 2: Communication Skills
Develop verbal and written communication for customer interaction and clarity.
Module 3: Customer Handling Techniques
Learn to manage calls, handle complaints, and maintain customer satisfaction.
Module 4: Voice & Accent Training
Improve pronunciation, tone, and fluency for effective international communication.
Module 5: Telephone Etiquette
Master call openings, hold procedures, and professional closing techniques.
Module 6: CRM & Data Entry
Use CRM software to manage customer information and update records accurately.
Module 7: Sales & Upselling Skills
Learn persuasive communication and techniques to convert leads into sales.
Module 8: Email & Chat Support
Handle customer queries via email and chat with clarity and professionalism.
Module 9: Stress & Time Management
Build confidence and resilience to manage workloads and call pressure.
Module 10: Final Assessment & Interview Prep
Practice mock calls, role-plays, and interview sessions for job readiness.
Courses Offered
